CSC Safar 1.0.12

The CSC Safar Mobile Application serves as a dedicated platform enabling Village Level Entrepreneurs (VLEs) to facilitate train ticket bookings efficiently. Crafted to support VLEs in delivering reliable services, the app aims to streamline the process of assisting customers with IRCTC train ticket reservations, cancellations, and related functionalities.

Designed with a comprehensive suite of features, the application grants access to core services similar to those on the IRCTC platform. VLEs can manage bookings, process cancellations, maintain passenger information, and handle wallet transactions, positioning the app as a centralized solution for travel-related services in rural and semi-urban settings.

Key Features and Functionalities

• Secure login with unique credentials, ensuring authenticated access and data security.
• User authentication protocols to confirm authorized usage.
• Train search functionality covering major routes across India, including details on availability, timings, classes, and fares.
• Capability to save passenger profiles for expedited booking processes.
• Seamless IRCTC train ticket booking with instant confirmation and secure payment options.
• Integrated digital wallet facilitating instant and secure transactions through multiple payment modes such as UPI, credit/debit cards, net banking, and wallet recharges.
• Options to cancel tickets directly within the app with real-time updates on cancellation status and refunds.
• Functionality for VLEs to file Ticket Deposit Receipts (TDR) following IRCTC guidelines, simplifying refund procedures for unused or partially used tickets.
• Instant retrieval of reservation details via PNR or reference number, along with tracking travel schedules and payment statuses.

Additional Highlights

• User-Friendly Interface: The application features an intuitive layout designed for ease of navigation and efficient service delivery.
• Real-Time Updates: Users receive live information on train schedules, seat availability, and booking statuses.
• Secure Systems: Emphasis on secure login mechanisms and encrypted payment gateways ensures user data protection.
• Convenience: Management of bookings, cancellations, and payments is accessible remotely through mobile devices at any time.
• Comprehensive Support: The platform offers extensive support for various travel services, bolstering service reliability for end-users.

Benefits for CSC VLEs:

• The app enables VLEs to augment their service portfolio, offering reliable train ticketing solutions in underserved areas.
• This facilitates increased earnings through commission-based bookings while fostering trust among customers due to prompt service delivery.
• The platform aids in strengthening community engagement by enhancing digital access to transportation services.

Considerations for Usage:

• This application is tailored explicitly for VLEs to simplify complex booking procedures involved in train travel management.
• The integration of features like passenger data storage and ticket management aims to improve operational efficiency and customer satisfaction.

Services Offered:

• Train Booking (IRCTC)
• Ticket Cancellations
• File Ticket Deposit Receipts (TDR)
• Wallet Management & Payments
• Ticket Details Retrieval

The CSC Safar Mobile Application represents a significant step toward empowering grassroots entrepreneurs with digital tools for efficient service delivery. Its comprehensive feature set supports VLEs in promoting accessible transportation services while contributing to broader digital inclusion efforts.

Disclaimer:

This application is developed collaboratively with CSC e-Governance Services India Ltd. For further information, please visit https://cscsafar.in.